Mapping care pathways: Clinical providers’ perspectives on process maps of HIV service delivery in Uganda

In Uganda, where HIV prevalence remains high, innovative strategies are sought to combat the epidemic. In 2020, Uganda joined the Activity-Based Costing and Management (ABC/M) Initiative, a multi-country effort to monitor resource allocation and funding for HIV services. As part of this Initiative, data collectors generated process maps, specific to each facility, from the data collected by observing patients as they navigated the healthcare system. This study assessed clinical providers’ perceptions of process maps used in the ABC/M Initiative in Uganda to identify the benefits and limitations in informing service delivery.